Cause:
1. Machine is still infected by a virus, spyware ,or rouge antispyware.
2. Antivirus, firewall or proxy servers is preventing to access the internet.
Solution:
1. Be sure that the machine is free in virus, spyware and rouge antispyware.
2. Disable firewall, antivirus or proxy servers that possibly preventing to access the internet.
3. Run windows update and it should work.
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